We hope to answer all your burning questions about Kendal Calling in the below set of FAQs! Everything from campsite facilities to prohibited items and so forth.

KEY INFORMATION

When is Kendal Calling?

Kendal Calling takes place from 1st to the 4th of August 2024. An additional Thursday ticket is required to enter on the 1st. .

Where is Kendal Calling?

Kendal Calling takes place at Lowther Deer Park in the Beautiful Lake District. It’s a picturesque location that lends to an incredible festival experience. We’re so lucky to be able to host a festival in such a wonderous part of the world but please do bare in mind, that there is the odd hill and a bit of walking involved – it’s all part of the experience!

How old do you have to be to go to Kendal Calling?

All ages are welcome at Kendal Calling! You must ensure that you have the correct ticket type for your age when the festival begins. We do have a few rules to bear in mind though:

  • Anyone 16 or over is welcome to attend the festival without an adult. You will need to provide proof of age on entry upon request.
  • Ages 11 – 15 Must be accompanied by a parent (25+). Each parent can accompany up to two children. Please remember to bring a valid from of ID.
  • Anyone aged 10 and under must be accompanied by a parent or guardian (21+).
  • We operate a challenge 25 policy and so it is advised brings proof of age for the purchase of alcohol. We operate a challenge 25 policy. 16 and 17 year-olds need to bring proof of ID to enter unaccompanied by an adult.

When are tickets sent out?

When will i recieve my parking / live-in vehicle hanger?

Parking and Live-in Vehicle hangers will be sent out in the weeks running up to the festival.

GENERAL QUESTIONS

I no longer need my tickets, can i resell them?

When are tickets sent out?

When will i recieve my parking / live-in vehicle hanger?

Parking and Live-in Vehicle hangers will be sent out in the weeks running up to the festival.

What is the alcohol policy?

Alcohol is allowed into the campsite on your first trip only, this is to reduce the searching times on re-entry. We ask that each person only brings a reasonable amount for themselves to enjoy (note, no glass bottles as the festival is home to many deer, so please, protect the deer park).

Alcohol is not allowed to be taken into the arena. We apologise to those who think this is unfair however the festival is subsidised by the profits made from the bar and without it we simply would not be able to bring you all the great acts and entertainment on offer without drastically increasing the ticket price (which we don’t want to do!)

As always, we like to keep our bar prices within the arena in line with other festivals (often a bit cheaper on locally sourced ales!) and offer our festival goers good value.

Do I need cash?

Kendal Calling is entirely cashless, accepting all major debit and credit cards alongside contactless payments including Apple Pay and Google Pay. We have made this move in an effort to provide a safer environment for all Kendal Callers.

When will the Kendal Calling line-up be released?

Sometime in the new year!

What is Kendal Calling doing about sustainability?

We’re so fortunate to have Kendal Calling take place in such a beautiful part of the world and so we’d love to help keep it this way! That’s why last year we launched the Leave Nothing But Memories campaign to encourage our festival goers to make sustainable choices and we were so pleased with the results. At Kendal Calling 2022, 98.07% of festival goers took their tents home, a drastic improvement on previous years!

Can I volunteer at kendal calling?

You can indeed! Keep an eye on our socials for when applications open.

Can I charge my phone?

We will have phone charging facilities available on-site for an extra cost. More details on this will be available in due time.

Do you sell real ale?

We love a good pint! Our friends at Lancaster Brewery among other guest brewers join us on site each year. We’d recommend a pint of Kend’ale!

Do you have ATMs on site?

No, Kendal Calling is entirely cashless – including the Silent Disco! You can use all major credit and debit cards alongside Google Pay and Apple Pay.

Do you sell day tickets?

No, we do not sell day tickets.

What time do the headliners finish?

The headliners finish at 11pm with the late night entertainment including GLOW DJs going on until 3am.

What time does the music start on Thursday and Friday?

The main stage will be live from approx. 5pm on Thursday and 12.00pm on the Friday morning. Why not grab a Thursday ticket so you’re all ready to go early Friday morning!

Where is best to stay updated with all things Kendal Calling?

Our socials are always your best port of call – you can find us on Facebook, Twitter, Instagram and TikTok – @KendalCalling

Is the festival family friendly?

The festival is a safe and family friendly festival. We have a dedicated kids area with everything from a mothers and babies tent to workshops for teens and all ages. As part of the standard ticket, we have a dedicated Family Campsite. As well as that, we recommend the Emperor’s Fields campsite to families as it is smaller in size and has all the facilities in one place. However, we must remind all that kids remain the responsibility of their parents & guardians and not the festival.

What are the bar prices like at Kendal Calling?

As always, we try and keep the bar prices in line with other festivals and offer good value for our festival goers.

Do you have storage available at Kendal Calling?

Yes, we have storage available on-site, located in the Village Green.

What is the festivals policy on drugs?

Our drugs policy is simple – the same rules apply at Kendal Calling as anywhere else. We work hard to prevent illegal drugs getting on site, pursue anyone suspected of supplying drugs and protect our festival family.

Can we leave on the Sunday night?

While the entertainment rolls on until 3am on Monday morning, you may leave on the Sunday night should you wish to get home, ready to return to the normal world for Monday.

What ID do you accept?

TICKETS

When are tickets sent out?

When will i recieve my parking / live-in vehicle hanger?

Parking and Live-in Vehicle hangers will be sent out in the weeks running up to the festival.

When do tickets go on sale?

How do payment plans work?

Payment plans are an easy way to spread the payment of your ticket over a series of months. Just select all your tickets and on checkout, select ‘Installment Plan’ and you can choose how many months you’d like to split your payments over. If you are booked on a payment plan, please ensure to check that the money is leaving your account each month – if for some reason it doesn’t – please reach out to SeeTickets to check the status of your booking.

What are ticket tiers?

Ticket tiers differ in price only. We like to reward those who support the festival by purchasing tickets well in advance by making these tickets cheaper.

Who are your official ticket outlets?

Will Tickets from secondary outlets like Viagogo be accepted?

When do you send out e-tickets?

E-tickets will be sent out in the week or two before the festival, this is to prevent fraudulent tickets being sold on the secondary market. Parking passes and live-in vehicle tickets will be sent out in the post.

I need help with my ticket/have a question/need to alter my order about my order?

I want to arrive on Thursday, which ticket do I need?

You will need a Thursday ticket to access anywhere on-site from Thursday 1st August, this includes the campsites. If you have a Deer Lodge or Tangerine Fields booking, these will be available from Thursday 1st August at no extra cost other than a Thursday ticket.

I’m a local resident, how do I apply for a residents ticket?

Resident tickets will be made available later this year.

PAYMENT PLANS

HOW DOES THE PAYMENT PLAN WORK FOR KENDAL CALLING?

In order to help with the cost of weekend tickets, a number of our festival tickets are available on a payment plan.

  • This spreads the cost of your tickets over a number of months, dependant on when you purchase them.
  • Once you’ve signed up to this an automatic payment is taken by See Tickets each month.
  • Booking fees are charged with the first payment.
  • Please note that the Face Value price of the tickets listed is only the initial payment and not the total amount you will be paying.
  • After you have selected your tickets you will have to agree to certain terms relating to Kendal Calling.
  • Please note: if you miss a payment due to a lost card or lack of funds SeeTickets will contact you weekly via email. You are then given 21 days to pay it off by entering card details. A deadline date for the payment will be stated clearly within this email after which time your tickets will be cancelled.
  • If you are booked on a payment plan, please ensure to check that the money is leaving your account each month – if for some reason it doesn’t – please reach out to SeeTickets to check the status of your booking.

Before purchasing, the payment plan clearly displays the deposit amount and subsequent payment amounts and dates they will be taken.

WHEN ARE MY PAYMENTS DUE FOR MY INSTALMENTS?

Automatic payment will be taken on the first Sunday of each month. If you miss a payment on your instalment plan, due to insufficient funds or an invalid card you will be notified via email. You are then given 21 days to pay it off by entering card details. A deadline date for the payment will be stated clearly within this email. If you are booked on a payment plan, please ensure to check that the money is leaving your account each month – if for some reason it doesn’t – please reach out to SeeTickets to check the status of your booking.

CAN I CHANGE THE CARD DETAILS ON MY INSTALMENT PLAN?

The payment card used to pay an instalment cannot be changed, however should the original payment card fail to charge, SeeTickets customer service team will be in touch for new card details. This new card will then be stored for further payments until the ticket / package has been paid in full.

I HAVE MISSED AN INSTALMENT, CAN I STILL PAY FOR IT?

If you miss a payment on your instalment plan, due to insufficient funds or an invalid card you will be notified via email. You are then given 21 days to pay it off by entering card details. A deadline date for the payment will be stated clearly within this email after which time your tickets will be cancelled.

Please note: if you miss a payment due to a lost card or lack of funds See Tickets will contact you weekly via email. 

I HAVE A MONTHLY INSTALMENT TICKET CAN I PAY THE REST OF THE PAYMENTS OFF IN FULL?

Unfortunately this is not possible, the payments will be taken on the first Sunday of each month.

OPENING TIMES

What time do the campsites open?

This will be confirmed closer to the time in the festival info pack however for now, the campsites will open at 9am on Thursday and 8am on Friday with last entry at 9pm. On Saturday and Sunday, the campsites will open at 9am with last entry at 9pm.

What time do the car parks open?

The car parks will open at the same time as gate times, although where possible we do try to open them slightly earlier.

When does the festival finish?

The arena closes at 3am on Monday morning after our final acts. The campsites will close on the Monday at 2pm.

Can I leave the site over the weekend?

You will need to provide proof of a hotel/accomodation booking, proof of local address or have extenuating circumstances to leave the site across the weekend. This is to minimise the traffic impact on the local area. You do not need to notify us in advance, please request a pass out from the main box office located next to the main campsite entrance.

GENERAL CAMPING

What campsites can I use with a general admission weekend ticket?

Our general campsites are:

Great Holmes/24 Hour Party People – for those who like to party the latest!

Saddleback View/Family Camping – for those who are camping with young children and families

Haye Parks – A campsite with a mountain view located to the left of the Live-in Vehicle field.

The Shire – More relaxed and quieter than Great Holmes

Quiet Camping – For those looking to get an early night with some good kip!

Once on-site you can choose your campsite, please note the earlier you arrive the better spot you can get as camping is allocated on a first come, first served basis

Are there toilets and showers in General Camping?

There are plenty of regular festival loo’s ranging from portaloos to compost loos in all campsites however we do offer a Posh Privy upgrade which allows access to some more luxury flushing loo’s located in the arena.

Water points are also located in each of the campsites.

What other facilities are available in the General Campsites?

We have the village green which has a Café and the Soap Opera, a welfare tent and a festival info point alongside other food and coffee traders. We also have an on-site store for all those festival essentials. Water points are also located in each of the campsites. Please note, we do not have hot water or washing up facilities in the campsites, all water points are cold drinking water.

Can I bring animals?

Only registered assistance dogs are allowed at the festival.

Can I bring chairs/gazebos?

Chairs are welcome in the campsites. Please don’t bring gazebos, They take up valuable tent space in the campsites.

emperors field

What is Emperors Field?

Emperors Field is an upgraded campsite we offer, you still bring your own tent however the field is located right next to the arena and much closer to its own dedicated car park, meaning there is less hassle when getting yourself set up for the festival.

What do I need to camp in Emperors Field?

As Emperors Field is an upgraded camp, you must have a weekend ticket and an Emperors Field ticket. These must be used in conjunction with each other and must be for your correct age at the time of the festival. Each member of you party must have both a weekend ticket and an Emperors Field upgrade ticket for the correct age group.

What is included in Emperors Field?

Emperors Field has access to free hot showers, its own dedicated arena entrance, extra camping space and a complimentary parking pass. Toilets and a water point are included in all campsites along with a trader offering breakfast and coffee. Bliss.

I need an additional parking pass. What can I do?

Emperors Field has it’s own car park, separate to the general car park. Complimentary parking passes are added to your basket automatically when purchasing Emperor’s Field tickets. You are granted one free parking pass per booking. Any additional cars will need additional parking passes, available for purchase from our ticketing page under the ‘Accomodation’ tab.

Can I bring chairs/gazebos?

Chairs are very welcome in the campsites. Please don’t bring gazebos, They take up valuable tent space in the campsites.

great plains

What is Great Plains?

Great Plains is an upgraded campsite we offer, you still bring your own tent however the field is located next to Deer Lodge, our boutique camping and has its own dedicated car park, meaning there is less hassle when getting yourself set up for the festival.

What do I need to camp in Great Plains?

As Great Plains is an upgraded camp, you must have a weekend ticket and a Great Plains ticket. These must be used in conjunction with each other and must be for your correct age at the time of the festival. Each member of you party must have both a weekend ticket and a Great Plains upgrade ticket for the correct age group.

What is included in Great Plains?

Great Plains has access to free hot showers, its own dedicated arena entrance, extra camping space and a complimentary parking pass. Toilets and a water point are included in all campsites along with food traders and a bar in the Deer Lodge reception for a late night tipple.

I need an additional parking pass. What can I do?

Great Plains has it’s own car park separate to the general car park. Complimentary parking passes are added to your basket automatically when purchasing Great Plains tickets. You are granted one free parking pass per booking. Any additional cars will need additional parking passes, available for purchase from our website.

Can I bring chairs/gazebos?

Chairs are very welcome in the campsites. Please don’t bring gazebos, They take up valuable tent space in the campsites.

Can I buy food / drink from the co-op and bring it back to the camp?

Yes, you may bring food and drink back to the campsite from the Co-op, with the exception of alcohol. This is due to having to pass through the arena en-route. In order to go through the arena with your shopping, you must keep a hold of your receipt to show at the arena gate.

tangerine fields

What is Tangerine Fields?

Tangerine Fields is a pre-erected camping field. They offer a variety of different standard tents, both furnished and unfurnished. They offer tents from 2 berth to 8 berth. Tangerine Fields is perfect for those who want to minimise the hassle of the festival by arriving to an already set up tent with all the essentials there for you, saving lugging all your gear in.

What do I need to camp in Tangerine Fields?

As Tangerine Fields is an accommodation booking, you must have a weekend ticket and a Tangerine Fields booking. These must be used in conjunction with each other. Each member of you party must have a weekend ticket, while only one Tangerine Fields booking is necessary for your party. For instance, if you wish to book a 4 man dome tent, you will need four weekend tickets and one 4-man dome tent booking.

What is included in Tangerine Fields?

Tangerine Fields is a pre-erected tents field and so your accommodation depends on which tent you have booked and whether you have opted for furnished or unfurnished. Tangerine Fields also includes access to the free hot showers available a short walk away in Deer Lodge alongside a pamper parlour. It also includes access to the food offering and bar in Deer Lodge.

Can you place us next to one another?

To request that your Tangerine Field tents be placed next to one another, please contact the Tangerine Field team at info@tangerinefields.co.uk with the subject ‘Kendal Calling’ and include booking names and numbers associated with the tents.

I am coming in a car. Which parking pass do I need?

I DON’T HAVE A TANGERINE FIELDS BOOKING, Can I VISIT MY FRIENDS STAYING IN TANGERINE FIELDS?

Only those with a Tangerine Fields booking are allowed inside of the Tangerine Fields campsite, however those with Tangerine Fields wristbands can visit friends in General Camping.

Can I buy food / drink from the co-op and bring it back to the camp?

Yes, you may bring food and drink back to the campsite from the Co-op, with the exception of alcohol. This is due to having to pass through the arena en-route. In order to go through the arena with your shopping, you must keep a hold of your receipt to show at the arena gate.

My friends and I are arriving at different times – what’s the best way to ensure smooth entry?

deer lodge

What is Deer Lodge?

Deer Lodge is our luxury boutique campsite offering those extra touches to make for an unforgettable weekend! We understand not everyone likes to ‘rough it’ in a field for the weekend so we have a variety of boutique accommodation for all budgets available. From the standard bell tents through to the sheer luxury of a full-scale Indian Shikar.

What do I need to camp in Deer Lodge?

As Deer Lodge is a boutique accommodation booking, you must have a weekend ticket and a Deer Lodge booking. These must be used in conjunction with each other. Each member of your party must have a weekend ticket, while only one Deer Lodge booking is necessary for your party. For instance, if you wish to book a 4 man bell tent, you will need four weekend tickets and one 4 berth bell tent booking.

What is included in Deer Lodge?

Deer Lodge is a boutique campsite and the facilities do range depending on what accommodation you book however the camping field itself is home to clean compost loo’s, free hot showers, a dedicated food trader and bar as well as complimentary parking.

I am coming in a car. Which parking pass do I need?

Deer Lodge has its own car park and as such requires Deer Lodge parking passes. As part of your booking, you are granted one free Deer Lodge parking pass. If you require more parking passes, you will need to purchase additional parking passes. These can be purchased under the ‘Deer Lodge’ tab of our tickets page.

I DON’T HAVE A DEER LODGE BOOKING, Can I VISIT MY FRIENDS STAYING IN DEER LODGE?

Only those with a Deer Lodge or Tangerine Fields booking are allowed inside of the Deer Lodge campsite, however those with Deer Lodge wristbands can enter General Camping to visit friends.

Can I buy food / drink from the co-op and bring it back to the camp?

Yes, you may bring food and drink back to the campsite from the Co-op, with the exception of alcohol. This is due to having to pass through the arena en-route. In order to go through the arena with your shopping, you must keep a hold of your receipt to show at the arena gate.

My friends and I are arriving at different times – what’s the best way to ensure smooth entry?

live-in vehicles

Are live-in vehicle tickets sold out?

Yes, both the regular live-in vehicle field and The Frontier are now both sold out.

What is a live in vehicle?

Broadly speaking this is either a Campervan, Motorhome, Caravan or other fully converted vehicle.

Which ticket do I need for a live-in vehicle?

You will require either a Live-in Vehicle ticket or a The Frontier – Live-in Vehicle ticket.

What is the difference between Live-in Vehicle and The Frontier Live-in Vehicle?

These tickets correspond to two different campsites within the festival. The regular Live-in Vehicle ticket is for the Live-in Vehicle campsite located closer to the arena entrance whereas The Frontier is our off-site Live-in Vehicle campsite located around a 20 minute walk to the arena. The facilities are the same in both, the difference is the distance. The pitch size is 7m x 5m.

What facilities are available in the Live-in Vehicle and The Frontier Live-in Vehicle fields?

Both come equipped with toilets, a water point, a chemical disposal point and of course, weekend parking for your home from home, your live-in vehicle.

We also operate a Shuttle Bus for The Frontier. The shuttle bus goes back and forth between The Frontier Live In Vehicle field and the general campsites. This reduces the walking distance between The Frontier and the main arena. This operates from 16:30 – 20:30 & 23:00 – 03:30 on Thursday and then 10:00 – 20:00 & 23:00 – 03:00 on Friday, Saturday and Sunday.

My live-in vehicle is bigger than the pitch size. What should I do?

You will need to order a second live-in vehicle ticket. This will give you access to an additional pitch.

Are awnings allowed?

Yes, awnings and tents are allowed as long as they fit within your pitch size.

Are Cars allowed in the Live in Vehicle Field?

The only cars allowed to park in the Live in Vehicle Field are those that have towed your caravan in and these must fit in the pitch you have purchased. Unfortunately, we cannot allow any other cars in the fields.

We have friends who are joining us in our live-in vehicle but are travelling separately. Is this ok?

Yes, this is fine, they will however need to park up in the general car park and walk through to the live-in vehicle field to join you. We’d recommend where possible, taking their items in the live-in vehicle to reduce the effort carrying bags up to the live-in vehicle field.

Can I sleep in my car?

No, sorry! With all the great campsites above, why would you?!

travel

Can I travel by coach?

Yes, coach tickets will be available from across the North, operated by National Express.

Can I travel by train?

Yes, we’d welcome this green way to travel! Please travel to Penrith station where you can then use the shuttle bus (tickets available from our website for £10 return) to get to the festival site.

Can I travel by car?

If you have booked in a boutique experience in Deer Lodge or have booked one of our upgraded campsites such as Emperors Field or Great Plains, you will be entitled to one complimentary car parking pass per booking.

Can I leave the site over the weekend?

You will need to provide proof of a hotel/accomodation booking or local address or have extenuating circumstances to leave the site across the weekend. This is to minimise the traffic impact on the local area. You do not need to notify us in advance, please request a pass out from the main box office located next to the main campsite entrance.

When and how often does the shuttle bus run from Penrith Station?

The shuttle bus runs from Penrith Station to the festival site from 10:00 – 18:45 on Thursday and 08:00 – 19:15 on Friday operating a service every 30-45 minutes.

On the Monday, the shuttle runs from 06:00 – 13:15 from the festival site to Penrith Station.

There is no shuttle bus service on Saturday and Sunday.

Can I get picked up/dropped off?

Of course! We do have a designated pick up and drop off point on site.

Can I get a taxi to the festival site?

Yes, you can however we’d recommend booking in advance as services can often get booked up! Please ensure to direct your driver to the Pick Up / Drop Off point which is signposted en route to the festival.

Can I bring my campervan?

Live-in vehicle tickets are now all sold out.

WORK AT THE FESTIVAL

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prohibited items

ITEMSCAMPSITEARENA
AEROSOLSYESNO
ALCOHOLYESNO
ANIMALS   (EXCEPT ASSISTANCE DOGS)NONO
AUDIO/VISUAL RECORDING EQUIPMENTYESYES
BARBEQUES (DISPOSAL)YES*NO
BLOWTORCHESNONO
CHINESE LANTERNSNONO
CAMPFIRESNONO
CANSYESNO
CHILDREN UNDER 16 (UNSUPERVISED)NONO
FIREWORKSNONO
FLARESNONO
GLASSNONO
BOTTLE OF PERFUME / AFTERSHAVENONO
GAZEBOSNONO
GAS STOVESYES – CANISTERS LIMITED TO 230GNO
ILLEGAL SUBSTANCESNONO
KNIVES FOR COOKINGYESNO
SMALL HAMMERSYESNO
SOFT DRINKSYESYES (SEALED SOFT DRINKS IN PLASTIC OR CARTONS ONLY, 500ML & UNDER)
WEAPONSNONO
DRUGS INC. LEGAL HIGHSNONO
LIQUID FUELSNONO
SELFIE STICKSNONO
*Depending on weather, BBQs may be banned. This is to prevent wildfires, please check back on the week of the festival.
Whilst we know this could be disappointing it will also mean it’s warm and sunny!